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  • Operations & Innovation Lead (B2C & B2B) - Madrid, COMUNIDAD DE MADRID, Spain - TaxDown

    TaxDown
    TaxDown Madrid, COMUNIDAD DE MADRID, Spain

    hace 1 semana

    TaxDown background
    Educación / Formación
    Descripción

    Descripción del rol:

    En TaxDown, buscamos a alguien que liderar la mejora continua de nuestras operaciones B2C y B2B, con ganas (y capacidad) para introducir automatización, análisis y tecnología en el día a día del equipo.

    Trabajarás directamente con los equipos de producto, tecnología y atención al cliente, asegurando que la experiencia del usuario es impecable y que nuestros procesos internos son cada vez más eficientes, escalables y medibles.

    Responsabilidades clave:

    • Diagnosticar y rediseñar procesos operativos, identificando oportunidades de mejora, automatización o simplificación.
    • Implementar herramientas tecnológicas y soluciones basadas en IA para mejorar la experiencia de usuario y la eficiencia.
    • Medir y analizar datos de operaciones para proponer cambios con impacto directo en negocio y experiencia de cliente.
    • Liderar iniciativas de mejora continua dentro del equipo de operaciones, tanto en B2C como B2B.

    Habilidades y requisitos:

    • Mente analítica, con criterio para priorizar y capacidad para aterrizar ideas en procesos accionables.
    • Alta autonomía y proactividad: no esperas a que te digan qué hacer, vienes con propuestas.
    • Buen nivel con herramientas no-code / low-code (Make, Zapier, n8n) y curiosidad natural por la IA y nuevas tecnologías.
    • Capacidad para trabajar con equipos multidisciplinares: fiscal, negocio, tech, producto, marketing y customer success.

    ¿Qué ofrecemos?

    • Compensación competitiva: salario atractivo, stock options y beneficios ligados al rendimiento.
    • Flexibilidad total: modelo remote-friendly, vacaciones ilimitadas y horarios flexibles.
    • Un equipo con buen rollo, talento y muchas ganas de hacerlo bien.

    Si crees que puedes ser la pieza clave que necesitamos, nos encantaría conocerte.


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