Network Operations Manager - En remoto, España - Airalo

Airalo
Airalo
Empresa verificada
En remoto, España

hace 1 semana

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Responsibilities include but are not limited to:

  • Acts as a main Point Of Contact for the technical operations of the Telco Network Integration Platform
  • Lead the communication with external providers and internal stakeholders
  • Cooperates with Engineering Director, Networks, to navigate through external and internal escalations
  • Executes on and evolve the Network team's incident management communications processes and framework
  • Ensures proper and timely communications and escalations for highpriority incidents
  • Tracking open incidents and identifying any change requests that require increased focus to meet committed service levels
  • Develops, maintains, communicates, and escalates key focus points and next steps with appointed vendor and telecom partner contacts
  • Manages projects for improvements in the operations, from initiation through delivery, including the generating of schedules, monitoring progress, managing change control, managing risks and issues
  • Triages, investigates and documents the issues. Drive Root Cause Analyses
  • Implements and manages a continuous improvement plan for the Network's team with the final goal of optimizing the execution of monitoring and operations and minimizing risks
  • Coordinate and handle day to day operations related to eSIM management, such as eSIM manufacturing process, eSIM stock management, SQLbased data investigation
  • Monitors provider's availability graphs for anomalies and escalates them
  • Ensures each provider reacts according to our SLA with them

Must-haves:


  • At least 3 years of experience in service coordination or in incident management
  • Knowledge of ITIL or other IT service delivery framework
  • Must possess strong interpersonal skills regarding interface with employees and external partners
  • A heightened ability to multitask and problemsolve within a fastpaced environment
  • Excellent English proficiency
  • Experience in using ticketing systems, knowledge base tools, root cause analysis techniques
  • Experience working with internet and technology companies

Good to Have:


  • Experience working with Telcos, knowledge of MNO, MVNO, MVNE operation models
  • Verbal/written fluency in additional local/regional languages
Más ofertas de trabajo de Airalo
Ver todas las ofertas de empleo de Airalo