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    • Management, Customer Service - Cádiz - Enterprise Mobility

    Enterprise Mobility
    Enterprise Mobility Cádiz

    hace 2 semanas

    Enterprise Mobility background
    Descripción

    The ISDI Program Manager reports directly to the Program Leader and is based in Madrid. The main objective of this role is to oversee the planning, coordination, and implementation of programs, ensuring student support and smooth logistics.

    Key Responsibilities:

    • Ensure the effective operation and maintenance of the LMS across all ISDI programs (Open, Online, In-Company, and Acceleration).
    • Coordinate the execution of educational programs in collaboration with the Program Leader, encompassing Corporate Training, Masters, Acceleration, and other Digitalent Group programs.
    • Oversee course delivery and track relevant KPIs to guarantee a high-quality learning experience.
    • Develop courses and implement programs while performing administrative tasks using various tools such as Canvas, Google Apps, and CRM platforms.
    • Establish customer support best practices focused on client evolution and learnings.
    • Identify and respond to customers' changing needs throughout their training journey.
    • Maintain key learning-related KPIs, including NPS, and qualitative feedback.
    • Address any issues arising before, during, or after training proactively.
    • Analyze customer feedback and results to identify new business opportunities and operational improvements.
    • Collaborate with the Sales/Business and Learning teams to pinpoint weaknesses in the learning process and ensure customer requirements are feasible.

    Requirements:

    • Bachelor's or Master's degree preferred.
    • Strong communication skills with international stakeholders.
    • Methodical profile with strong organizational skills.
    • Fluent in English and Spanish; additional languages are a plus.
    • Able to identify trends and requests to improve the learning process.
    • Knowledge of databases, CRM, LMS, and other platforms highly desired.
    • Experience managing corporate clients is a plus.

    We Offer:

    • Learning opportunities and membership in the Digitalent Community.
    • Flexible schedule and remote work options according to business and personal needs.
    • Growth-oriented working environment embracing diversity and respect for colleagues.
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