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    • Salesforce Support Administrator - Barcelona - Miodottore

    Miodottore
    Miodottore Barcelona

    hace 4 semanas

    Default job background
    Descripción

    About Us

    At Docplanner, we empower patients by giving them access to leave and read reviews about their visit. We provide doctors with the technology to manage bookings easily and save time, so they can devote themselves to treating patients.

    We are leaders in 13 countries and more than 90 million patients trust us every month. Almost 300,000 specialists believe in us and our product.

    Job Description:

    We are seeking a Salesforce Support Administrator to own the support Salesforce Board, acting as a bridge between global operations and the Salesforce tech team.

    Responsibilities:

    • Provide high-quality support to internal users via the ticket system
    • Customize Salesforce fields, page layouts, record types, search, list views, queries, reports, and dashboards
    • Manage mass imports, updates, and exports of data
    • E nsure data integrity, security, and perform required audits reviews
    • Manage operational requests, change requests, and troubleshoot issues, working with diverse user groups and potentially with business leaders
    • Assist in conducting training to business owners for new features and help with roll-out
    • Assist in developing and maintaining documentation on processes, policies, application configuration, and help-related materials

    Qualifications:

    • Working knowledge of relational databases design concepts and data management
    • A good understanding of the Salesforce platform and administration of it
    • Sales and Service Cloud knowledge
    • Best practice management of security and user access (profiles, permissions, sharing, roles)
    • Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and good analytical skills
    • Experience in working with international teams
    • Basic knowledge of agile methodology / processes
    • Understanding of business processes
    • Ability to troubleshoot system, process, and data issues
    • Good communication skills, open to discussions, team-oriented, with a hands-on attitude
    • Fluent English

    What You Will Get:

    • Flexible remuneration and benefits system via Flexoh, including: restaurant card, transportation card, kindergarten, and training tax savings;
    • Share options plan after 6 months of working with us;
    • True flexibility and work-life balance, remote first in one of our legal entities or hybrid work model in one of our office locations;
    • Flexible working hours;
    • Paid time off according to your location of work;
    • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate).

    Salary Range:$80,000 - $100,000 per year

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Barcelona