Customer Success Manager - Barcelona, España - DerbySoft

DerbySoft

Empresa verificada

Barcelona, España

hace 4 semanas

Publicado por:

Isabel García

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Descripción

What will you do?
The Customer Success Manager is responsible for Property Connector implementation and client management for our hospitality clients.

The implementation duties for this position include connection setup, testing, data gathering, debugging, issue research, resolution, escalation, piloting and documentation of test cases, issues, and solutions.

This role includes customer certifications, development support and ownership of assigned accounts.- Serve as the primary contact for the successful onboarding of Hotel Group customers as well as pre & post-sales support.- Build customer relationship with Hotel Customers.- Manage the service delivery client portfolios.- Hold product training for customers.- Manage the assigned onboarding operational process and co-ordination for hotel & product team.- Analyze customer data to improve customer experience.- Support Customer Success team to handle and resolve customer requests and complaints.- Minimize customer churn.

What do we need?2-3 years CRS/Channel Manage/ distribution technology project and implementation position- Good knowledge and familiar with Hotel PMS and channeldistributor behavior- Highly organized and able to multi-task.- Self-driven and proactive nature.- Excellent communication and interpersonal skills.- Demonstrate leadership qualities.- High computer literacy and ability to learn new software.- Good Knowledge of customer success processes.- Experience in document creation.- Patient and active listener.- Analytical and strategic thinker with strong problem-solving skills set- Passion for service.- Languages: Proficient in English, oral and written- Preferred: hospitality technology industry

Bachelor's degree in business or IT field required or equivalent work experience

What is Derbysoft?

Founded in 2002,
DerbySoft is a technology company whose
mission is to make the travel business easier through industry leading technology that empowers travel industry services.

The company supports technology for Connectivity Services at the CRS and PMS levels, Marketing Services which uses machine learning and rich data to drive high-performing marketing campaigns and a Content platform that collects, manages and distributes quality hotel content.

DerbySoft's technology empowers the travel industry around the globe.

Headquartered in Dallas, Texas, USA and with offices in Barcelona, Tokyo and Shanghai, DerbySoft serves partners in 197 countries around the world.

Why work with Derbysoft?
***We offer competitive rates of pay based on experience, annual bonuses, referral bonuses, peer recognition programs, health benefits, and a casual work environment where teamwork is key. Join us as we prepare to celebrate 20 years as an industry leader.