Customer Representative - Barcelona, España - Webhelp

Webhelp
Webhelp
Empresa verificada
Barcelona, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción
Customer Representative


Responsibilities:


Contact Management:

  • Provide first class customers satisfaction at all times and do whatever is necessary to support the customers following the provided guidelines.
  • Understand consumer expectations / identify trigger for consumer satisfaction.
  • Support consumers in the sales and after sales process by qualification of needs, product recommendation, after sales support and additional tasks that result in consumer satisfaction.
  • Forward, when not having the resolution for themselves, any escalations, and defined topics to the respective Client's brand units and / or contact persons.
  • Deescalate in case of complaint, offer solutions within Client's procedures, policies, or guidelines, or transfer to the Client's or designated partner for settling and resolution of nonstandard cases.
  • Ensure correct presentation of the Client's corporate images in all interactions representing its brand and generate consumer experience through outstanding service and personal care on all channels.

Knowledge Management:

  • Attend all trainings and certify to prove expertise and understanding of all topics relevant to the service.
  • Provide proactive feedback to team leaders regarding new solutions, potential escalations, or service issues in order to proactively find solutions in cooperation with the Client if not within WEBHELP's guidelines.
  • Enrich and localize the knowledge database from new incoming contacts.
  • Hours and Benefits:
  • Shift: 39 hours/week from Monday
  • Friday from 9.00 to Salary: Euros gross/year + up to 3.000 Euros gross/year in bonus
- temporary contract

  • Ongoing training
  • Diverse growth opportunities
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:


Language Skills:

  • Native level of English language

Soft Skills:

  • Selfmotivated
  • Team player
  • Active listening/comprehension skills
  • Supportive person
  • Outgoing and open minded
  • Affinity to outdoor and sports
  • Relevant personal experience with endurance sports (cycling and running) and suitable apparel.
  • Very good written skills
  • Customerfocused attitude
  • Goal oriented attitude
  • Time management skills
  • Minimum knowledge Office pack + Keyboarding skills
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ UNITED KINGDOM
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