Customer Service - Valencia, España - Webhelp

Webhelp
Webhelp
Empresa verificada
Valencia, España

hace 3 semanas

Isabel García

Publicado por:

Isabel García

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Descripción
Customer Service Sales Representative


Responsibilities:


  • Outbound calls when necessary to solve issues with already bought products
  • Quote creation and follow up
  • Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order-Status Suite with a high quality, efficient and customer centric approach

We offer:

  • Full time (39 hours/week) and a longterm contract
  • Schedule: Monday to Friday from 8:30 17:30
  • Salary: euros gross/year + up to 2.000 euros gross/year in bonus
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
  • Native level of German + Fluent in English.
  • Strong communication skills
  • Knowledge of sales techniques (up/crossselling, objection handling, etc)
  • Customer Driven and motivation to work in sales
  • Achievement and target oriented
  • IT knowledge and technical understanding
  • Minimum of 1 year relevant experience
  • Real capability to listen to customers
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Exceptional customer facing and customer care skills
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.

RRQ GERMANY
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