French or Dutch Speaking - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Location

Barcelona, Spain
Language
Dutch***
Description:
Why join us

Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day.

We are looking for a
French or Dutch speaking - Team Leader to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits at Webhelp:

Fulltime contract, 39 hours/week: Monday
Friday from 09:00 to 18:00
Salary: Euros gross/year + up to 5.000 Euros gross/year in bonus
Restaurant card
Great office location in Benalmadena
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses
Opportunities for a career abroad through the Webhelp International Mobility Program

What you'll experience at Webhelp
As a
Team Leader in our team, you will:

Give agents feedback on their individual performance to improve and motivate their daily work
Keep track of each newly hired agent's training and training needs to improve technical and phone communication skills.
Motivate as a team leader controlling turnover and retaining potential and motivated team members.
Manage all disciplinary issues effectively (with oral warning and requesting HR with written ones)
Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes.
Make sure processes and procedures are up to date.
Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.)
Offer support in critical problems (escalations, emergencies, agents and customers complaints).
Report productivity metrics to the team and management daily.

We'll be a great match if you:

Are native or proficient in French or Dutch + Fluent in English
Have experience in a tech support environment.
Possess leadership skills.
Possess experience working with Product and Engineering Teams in a SaaS environment is a plus.
Can adapt quickly to new software and constantly changing business requirements.
Share our values of commitment, unity, integrity, recognition, and WOW.

Don't meet every single requirement?

Who we are
Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.

If this sounds like you, join us at Webhelp

Webhelp is an equal-opportunity employer

RRQ NETHERLANDS