Servicenow Itsm - Madrid, España - Axiom Software Solutions Limited

Axiom Software Solutions Limited

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Must be fluent English and Fluent Spanish Speaker

Description

Main activities and accountabilities:

In the scope of large ServiceNow CSM/ITSM/ITAM transformation projects we are looking to reinforce our ServiceNow technical team.

Main activities and accountabilities:

The technical expert we are looking for will:

Translate business requirements into ServiceNow features focusing on minimizing the level of customizations
Collaborate with the SN Architect on the design, development and support of ServiceNow solutions, employing best practices in architecture, design and development.
Deliver ServiceNow CSM or ITSM & ITAM implementations including one or several of the following:
Core platform implementations (case, incident, mim, service catalog )
CSM Portal / Employee Center enhancements

- integrations with 3rd party tools

Review and optimize implementations done by other developers ensuring better low customization adherence, optimal performance, scalability and security
Develop enhancements that were identified as gaps during the UAT phase and potentially review exiting designs to improve them.

Professional Skills (Methods & Processes)

Knowledge of ITIL processes and the Customer/Employee Support context
Good understanding of release management and code versioning best practices
Strong problemsolving skills with the ability to work crossfunctionally in a fastpaced and rapidly changing work environment
Specification writing: ability to clearly document the functional requirements including, inputs, outputs, considered solution and alternatives, high level design and integrations
Testing Strategies: Experience of both technical and functional testing including test script writing and execution.
Agile Methodology: Experience of working in SCRUM.

Soft Skills

Team player: Ability to efficiently collaborate within and outside of the team and adapt to the audience (technical, functional, junior, senior, management etc
Proactive: propose help and assistance in problem solving, detect issues and propose solutions, have a creative approach and propose improvement strategies
Excellent communication
Express ideas and opinions clearly, define messages and reach a common understanding of issues, addressing the audience effectively
Active listener, seeks clarification and confirms understanding

o English:
Excellent

Technical & Functional

6+ years Handson ServiceNow CSM and/or ITSM experience. ITAM is a plus.
Expert in Service Portal management and customization (with practical experiences)
Excellent knowledge of Case, Incident and Request management, Service Catalog definition and setup with practical experiences
Experience of integrations with 3rd party tools (scripted APIs and Integration Hub)
Excellent knowledge of Workspaces, UI Builder, Flow Designer
Additional experience in ITOM is a plus