Customer Engagement Specialist Iberia - Madrid - Ds Smith

    Ds Smith
    Ds Smith Madrid

    hace 1 semana

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    Descripción

    **Job Title:** Customer Engagement Specialist Iberia

    Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation, committed to sustainability?

    About DS Smith

    DS Smith is a leading provider of sustainable fibre-based packaging worldwide, supported by recycling and papermaking operations.

    We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods, and industrials.

    Through our purpose of 'Redefining Packaging for a Changing World' and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains, and providing innovative recycling solutions.

    About the Role

    As a Customer Engagement Specialist, you will have responsibility for supporting the local market of DS Smith Packaging organization in the continuous improvement of relationships with our customers, creating positive experiences that underpin long-lasting partnerships through our Model to Serve.

    A core part of the role will be bridging Sales, Marketing, and Design/innovation departments, bringing together the best expertise and knowledge from across the business to deliver superior Customer Engagement.

    Your remit will include:

    • Developing and leading a local program of End-to-End Customer Engagement that reaches across the local market, supporting all clusters and business units, in line with Model to Serve, and catering to specific local sales needs.
    • Handling a wide range of workshops (1:1), physically, virtually, and hybrid.
    • Helping organize and run larger workshops (1:many), webinars, and multi-customer events, including the annual customer event.
    • Managing, maintaining, and updating the physical space of Madrid's Customer Innovation HUB so it remains dynamic, refreshed, and updated, including identification of new themes, content, creative ideas, and technologies.
    • Building content and compelling storytelling presentations based on relevant trends, insights, and best practices, and delivering them in a way that is informative, engaging, and relevant to our customers' world.
    • Supporting the SMI team on wider End-to-End Customer projects such as tender submissions, innovation, and design storytelling, customer meetings, etc.

    About You

    You will need:

    • Minimum qualifications: 3-5 years of experience in sales, marketing, and/or brand management within FMCG companies, Retail, research companies, or design agencies.
    • Desirable profile: A natural energy, proactivity, and desire to help both Customers and colleagues succeed.
    • Strong communication and presentation skills – the right person will enjoy working collaboratively and creatively, with both Customers and colleagues.
    • Strong influencing and trust-building skills – the right person will be good at winning the confidence of both Customers and colleagues.
    • A good level of IT skills and an openness to embracing new digital technologies to run effective virtual/hybrid workshops and events with customers.

    What We Offer

    • Competitive salary package.

    • Outstanding career development opportunities.

    • Fast-paced stimulating international environment.

    • Teamwork.

    Location

    Torrejon de Ardoz (Madrid) – (hybrid)

    DS Smith is an equal opportunity employer and does not discriminate against any employee or job applicant based on race, political affiliation, religion, nationality, gender, physical or mental health status, disability, or age.

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