Apple Support College Program At Home Advisor - Santa Cruz de Tenerife, Islas Canarias, Spain - Apple Inc.

    Apple Inc.
    Apple Inc. Santa Cruz de Tenerife, Islas Canarias, Spain

    hace 16 horas

    Apple Inc. background
    Descripción

    Apple Support College Program At Home Advisor

    We're looking for a problem solver who can connect with others, help friends and family troubleshoot issues, and is curious about why things work the way they do.

    As an Apple Support College Advisor, you'll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support to our customers. You'll listen to their needs and use your technical expertise, creativity, and passion to meet them.

    Key Responsibilities:

    • Support customers with iPhones, iPads, MacBooks, iMacs, and other popular products
    • Provide step-by-step solutions with patience and an approach tailored to each individual customer
    • Fix technical issues while providing an incredible customer experience

    Requirements:

    • Enrolled in a U.S. university pursuing a bachelor's degree or higher
    • A quiet home workspace, ergonomic chair, desk
    • A hard-wired internet connection with minimum download speed of 10 Mbps and upload speed of 3 Mbps at your address
    • Available for five weeks of full-time paid training on a set schedule totaling 40 hours a week
    • Post-training, available to work 20 weekly hours
    • Able to flex up or down in weekly hours when school is not in session
    • Able to meet minimum typing speed of 40 WPM while talking with customers

    Preferred Qualifications:

    • Business, Communications, Computer Science, Engineering, or any other tech-related major
    • Passion for customer service and ownership of the customer experience
    • Ability to navigate difficult conversations and display resilience after challenging situations
    • Effective time management, including ability to multitask, organize, and prioritize

    What We Offer:

    • Competitive pay
    • Great benefits
    • Eligibility to participate in our company stock plan
    • Time off
    • Employee discount
    • Dedicated resources to support ongoing growth and career development

    Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


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Santa Cruz de Tenerife