First Line Analyst - Barcelona, Cataluña, Spain - Blu Selection

    Blu Selection
    Blu Selection Barcelona, Cataluña, Spain

    hace 3 días

    Blu Selection background
    Educación / Formación
    Descripción

    Job Description

    We're looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain. As the first point of contact for users across Europe, you'll help resolve IT issues and support their digital transformation journeys.

    Your Key Responsibilities:

    1. Answer user queries via tools, phone, and email, maintaining daily contact with users from all over Europe.
    2. Resolve IT issues affecting partners during office hours.
    3. Document and log calls on the ticketing tool.
    4. Delegation of unresolved issues to competent teams.
    5. Maintain and improve customer satisfaction levels.
    6. Foster communication with direct team members and other departments.

    Requirements for Success:

    1. Native or fluent in Dutch, with an advanced level of Spanish and English.
    2. A strong interest in learning about IT.
    3. A positive attitude, problem-solving skills, and logical thinking.
    4. Excellent communication skills and a customer-focused mindset.
    5. A team player with respect for time schedules and punctuality.

    What We Offer:

    1. 80% remote work, with 4 days per month spent on-site.
    2. Shift rotation: 8AM-5PM, Monday-Friday, with one hour less on Fridays.
    3. Ticket restaurant (€1,100 per year) after 3 months, private health insurance with Sanitas after 6 months.
    4. Annual salary of €20,535.87 gross/year.
    5. An international environment where teamwork and mutual respect thrive.
    6. Access to VIP District amenities.
    7. Career development opportunities, including leadership programs.
    8. Free online language classes (GER, FRE, SPA & ENG).
    9. A fast and efficient recruitment process.
    10. Fully paid training and professional development.

    About Our Company:

    Our client is Europe's leading independent provider of IT Consultancy services, operating Infrastructure Operations Centers and Group Service Desks across various continents to offer support in multiple languages.



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