Premier Deliver Manager - Madrid, España - Extreme Networks

Descripción

Extreme Networks Named to Computerworld's 2023 List of Best Places to Work in IT

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in
_"walking the walk" _of our strong core values which enable us to successfully advance together.

Diversity and Inclusion is a vital part of our values and beliefs, and we're proud to foster an environment where every Extreme employee can thrive.

Come become part of something big with us We are a global leader, with hubs in North America, South America, Asia Pacific, Europe, and the Middle East.

The Premier Deliver Manager (PDM) Is a designated senior support professionalwho works in partnership with customers and the Extreme Global Technical Assistance Center (GTAC) to deliver enhanced support. The PDM is the primary customer advocate and relationship manager. They maintain knowledge of case escalations as cases are assigned and routed through the product support teams. For critical situations, they will facilitate activities to achieve quicker resolutions, providing communication updates to all involved parties. The PDM may have responsibility for more than one account.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Strategic Extreme Networks focus areas include

• Intense Customer Focus & Advocacy
• Campus, Enterprise, Network Management, Service Provider, Data Center, Ethernet Fabrics
• IP Network Configurations and Troubleshooting, in all Areas like Cloud, Wireless, Switching, Routing, Security, Access Control Fabric, Machine Learning, Internet of Things
• Extensive Network Management & Automation Skills
• Cloud & Extreme Cloud IQ, Linux

Extreme Networks Culture

• Teamwork: The strength of a team is more powerful than an individual. We work together to drive improved performance. We pull our weight, give others credit for success, push peers to raise their game and celebrate winning as a team
• Transparency: Each of us has a unique view about what is happening, helping or hurting our performance. We can't change what we can't see. We have to know what's really going on. So we share what we see and what is happening, not assuming others know what we know. We shine a light on it.
• Candor: We keep it real and embrace difficult conversations in a constructive way. Being honest in all of our communications isn't easy. No sugarcoating and no elephants in the room, being respectful but telling the truth.
• Curiosity: Why do we win? Why do we lose? How can we do better? Where should we invest? Asking questions, committing to learn more, looking for best practices, that's the Extreme way. Being smarter than the competition. Higher intelligence drives higher performance.
• Ownership: It's our company. We have skin in the game. We invest the time and energy to make the changes that get the best outcomes for our customers, shareholders and ourselves. We are accountable.
• Inclusion: By challenging dominant voices to listen and nondominant voices to speak up, we gain valuable perspective that drives better decision making. By fostering diversity regardless of gender, ethnicity, sexual orientation, age or religion, we get that perspective and make more intelligent decisions that drive better business outcomes.

Required Technical and Professional Expertise

• Primary account contact for customer satisfaction within Extreme Premier Support
• Coordinate with Sales Teams and Professional Services as the focal point for all postsales account related activities.
• Proactively engage customer for requirements relating to product enhancements that would improve product serviceability and usability. Work closely with the appropriate Sales / Engineering organization to ensure clear understanding and implementation of approved enhancements and creation of official requests for enhancements are given to product management.
• Provide quarterly reviews to assigned Premier accounts.
• Establish regular communications with customers, including onsite visits if necessary.
• Provide onsite or remote presence during critical or highvisibility situations, project managing account recovery activities while delivering the appropriate ongoing status and postmortem documentation.
• Respond promptly to customer needs, providing value added services where applicable.
• Work with and prov