- Provide outstanding customer service to prospective students and their families, both
in person and on the telephone. - CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc.
- Primary responsibility for telephone and walk-in enquiries.
- Pro-active and continuous process improvement to ensure that IE students receive the very best admissions experience.
- Support and active participation in the on campus events (Open Days, Open Houses, School visits...) and off campus events (Admissions days, Fairs, etc.).
- Active support to all applicants in the admission and enrolment process.
- Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
- Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.
- Availability to work one Saturday morning per 8/9 weeks.
- Bachelor ́s Degree.
- Advanced English and Spanish speaker.
- In possession of a valid work permit for Spain.
- Highly client focused.
- Highly proactive.
- Excellent communication skills.
- Excellent process management and continuous improvement skills.
- Strong team player.
- CRM experience preferred.
Admissions Advisor IEU - Madrid, España - IE Business School
Descripción
Overview
Become part of a young, dynamic, multicultural team taking innovative programs to a global market. This position manages the admissions process candidates from around the globe and supports standout candidates through the application process. This role provides an excellent
opportunity to discover the world of admissions at a top university and form part of the IE Admissions team.
Responsibilities
Qualifications
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