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    • Customer Success Manager Spain - Valencia - Virtuagym

    Virtuagym
    Virtuagym Valencia

    hace 1 mes

    Default job background
    Descripción

    Job Description:

    Virtuagym is seeking a full-time Spanish-speaking Customer Success Manager (post-sale) to join our efforts in making the world a healthier and happier place.

    Key Responsibilities:

    • Develop a trusted advisor relationship with customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
    • Manage the onboarding process, training, and implementation of our software.
    • Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
    • Act as a product champion, driving adoption by being a true expert and advisor.
    • Proactively engage with customers to identify expansion opportunities.
    • Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
    • Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.

    Requirements:

    • Experience in Customer Success or Account Management managing a portfolio of customers.
    • Business fluency in Spanish (native-level) and English, both written and spoken, an additional language (Dutch, German, French) would be a huge plus.
    • Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
    • Ability to build collaborative relationships internally across product, sales, support, and marketing to facilitate a seamless customer experience.
    • Strong project management skills and comfortable with steering projects in a fast-changing environment.
    • Proactive self-starter with a can-do mentality.

    What We Offer:

    • Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands.
    • 23 paid vacation days per year (based on a full-time contract).
    • We provide your home office set-up and hardware.
    • The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges.
    • Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks.
    • Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

    About Virtuagym:

    Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide.

    We offer coaching and management solutions for trainers, studios, clubs, and corporate wellness, all with the vision to make the world a healthier and happier place.

    Virtuagym is an ambitious, passionate, and multicultural team of talented people who want to create a healthier world for all.

    We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other, and sharing success.

    As a scale-up, we embrace our diversity, international character, and our flat hierarchy that promotes great freedom, taking ownership, and making a true impact.

    Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

    Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale.

    At Virtuagym, everyone can grow, whatever background you bring with you.

    We are not just colleagues; we are friends, willing to help and support each other.

    By joining us, you become a part of a joyful and energetic team.

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