Customer Engagement Operations - España - Novartis Farmacéutica

Descripción

Customer Engagement Operations & Field Engagement Lead

Job ID REQ

Apr 25, 2024

Spain

Summary

The CE Operations & Field Engagement Lead holds a holistic vision of our company's field teams and also understanding and direct contact with global processes and projects, hence, plays a strategical role when it comes to the coordination and management of the BECE organization and the different initiatives within the same and across the organization. In tihis role you will contribute so that our impact continues extending and being a positive factor in many people's lives.

About the Role

Location: Madrid or Barcelona #LI-Hybrid

Key Responsibilities:

Manage and coordinate the BECE organization including measuring the success of all pillars against the value case / internal and external KPIS, supporting continuous improvement.

Lead cross organization transformational initiatives (e.g. account management).

Maintain the BECE plan, R&R, multiyear investment and resource roadmap, collaborating across BECE LT and other stakeholders / functions. Manage multi-year BECE operational budget and forecast.

Define, manage, and optimize BECE processes and standards.

Own change management & communication within BECE, while coordinating & communicating CX-related change across International.

Contribute to capturing input from field management to contribute to the ongoing development of CX and AI and ensure ingestion into CX/AI strategy.

Act as gatekeeper to cascade above-country initiatives to Spain and explore opportunities to collaborate across countries.

Identification and provisioning of standardized KPIs and impact measures. Establish a shared KPI framework and standardized reporting. Identify areas of optimization including AI / ML inputs.

Business Experience (Marketing & Sales) - deep expertise in pharma commercial models and understanding of relevant trends in the industry. Alternatively, a consulting background will also be considered.

Experience in leading strategic projects - proven experience in strategic program management across a multiple program portfolio.

Proven experience working with Global and Regional teams.

Capacity to navigate complexity and to drive effectiveness across the function and in collaboration with other functions in Novartis, change management.

Strategic/Business Mindset, continuous Improvement abilities and strong collaborative, negotiation and analytical skills.

Fluent speaker of English and Spanish languages.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us Learn more here .

You'll receive: Company Pension Plan, Life and Accidental Insurance, Meals Allowance or Canteen in the office, Flexible working hours. Read our handbook to learn about all the ways we'll help you thrive personally and professionally.

Commitment to Diversity & Inclusion: We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here .

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Division International

Business Unit Pharmaceuticals

Location Spain

Site Barcelona Gran Vía

Company / Legal Entity ES06 (FCRS = ES006) Novartis Farmacéutica, S.A.