Llp - IT Support - Valencia, España - DHL

DHL

Empresa verificada

Valencia, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Is IT your passion? Logistic is future IT Passion and your future in DSC Supply Chain Valencia center of excellence, the better place to work
Top Employer Certified Spain and Europe

The primary purpose of this
IT Business The person will be responsible for identifying the level of support required for each of the IT systems and infrastructure incidents that occur in the assigned centers, resolving first level incidents and initiating the request for resolution and follow-up of those that need to be escalated to another level of support, as well as providing support in the implementation of projects
.

Key Accountabilities

Responsible for the management of system and IT infrastructures in the centers under your area of responsibility.
Analyze the incidents that occur and identify the type of support required for each one.
Resolve first level incidents and initiate the request for those that need to be resolved at another level of support.
Collect and record all information related to L2 incidents (tests performed, traces,....).
Follow up on incidents, ensuring compliance with the established SLAs.
Carrying out IT cabling connection tasks (communications room, user posts, etc.).
Carrying out proactive maintenance actions of the entire IT infrastructure in the assigned centers, as well as reactive actions in case of incidents.
Accompany suppliers in both preventive and reactive actions carried out in the centers, if their intervention is required.
Provide technical support in the request for new IT infrastructures.
Participate in the training of new users in the existing IT systems in their centers.
Collaborate in the implementation of IT projects in the assigned sites: checking the status of the IT infrastructure, providing support in requirements gathering and needs analysis, participating in the implementation, providing support in the UAT and completing testing once the implementation is finished.

Technical Competencies

IT Administration policies
Network infrastructure (TCP/Ip, TPX)
Knowledge of Basic server environments and Microsoft server/client Operating Systems
Basic Knowledge of; Microsoft Office tools, MS Access, Excel, Visual Basic for Applications
Basic Understanding of Databases and Client access to them (Oracle, MS SQL, Web Technologies)
Software configurations
Change Management processes
Project Management Skills/Experience

Required Core Skills