- Perform occasionally service tasks, identifies technical problems and makes analysis through remote or on-site activity for transformers in operation.
- Contributes to customer satisfaction and maintain a good relationship with customers.
- Manage internal and external customer communications about project warranty cases with emphasis on timeliness, accuracy and follow through.
- Establish consistent project execution and warranty resolution procedures and guidelines.
- Coordinate with customers, service team, operations, quality, and engineering areas of the plan to be executed for resolving warranty issues.
- Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for service activities.
- Perform root cause analysis and customer reports for site interventions. Reports to be done in a timely manner and follow up when needed.
- Review, prepare and approve purchase order for materials and services.
- Coordinate the preparation and submittal of OHS documents in a timely manner for site interventions.
- Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
- Communicate lessons learned and improvement actions to the organization.
- Degree in mechanical or electrical engineering
- More than 3 years of experience in operations and processes for Transformers business.
- In-depth knowledge of transformer construction and operating conditions will be a plus.
- You work in a structured way, applying relevant methods, procedures, and tools.
- You have a strong character, you are determined, result-oriented and have an open mind-set. You have a deep sense of ownership to deliver the assigned targets.
- Your communication skills are strong, and your English & Spanish level, both spoken and written are good.
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Field Service Engineer - Córdoba, España - Hitachi Vantara Corporation
Descripción
Description
We are looking for a Field Service Engineer for our location in Cordoba.
As part of our team, you will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment.
