Emea Market Facing Platform Director - Madrid, España - Combined Insurance

Combined Insurance

Empresa verificada

Madrid, España

hace 3 semanas

Publicado por:

Isabel García

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Descripción

Role Purpose:

The role holder is holistically responsible for all aspects of Chubb Marketing facing platform organisation across EMEA.

This includes the direct leadership of a team of Business Analysts, Project Managers, distribution experts and Development teams, and includes indirect oversight of operational groups, branch segment teams and marketing.

As a key member of the leadership team, the role holder, will oversee the end to end solution from Product Development, through to Sales, Renewals and Portfolio Management.

The role holder will focus on driving significant profitable growth, constant improvement, operational excellence and policy retention.

Key Responsibilities

1. Platform Management

Develop and implement a clear platform strategy aligned with organizational goals and objectives.
Lead the platform development and maintenance, ensuring highquality execution and timely delivery.
Oversee the platform testing and quality assurance processes to ensure a seamless user experience.
Monitor platform performance metrics, identify areas for improvement, and implement optimization strategies.
Plan and execute projects according to established methodologies.
Develop project and / or release plans and coordinate resources to ensure that the project is successfully completed within defined constraints.
Oversees the system defect position, communicates updates to DD and Product, ensures IT understands priority and what needs fixing, looks for alternative solutions if needed

Collaboration & People

Collaborate with crossfunctional teams to define and prioritize platform features based on user needs and market trends.
Serves as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
Work directly with the Operations Leads to develop and deliver the best operational model to enhance efficiency in the process endtoend.
Manage and develop a team of platform developers and analysts, providing guidance, mentorship, and performance feedback.
Define product growth priorities based on underwriting results and work closely with the regional leader to prepare plans and P&L
Be the product owner for all key Ignite projects collaborating with:
Product and UW Experts
XD Engineers
Process Engineers
Data Analysts
AI Engineers
Principle engineers
Actuarial

Industry and functional expertise

Stay updated with industry trends and emerging technologies to drive innovation and maintain a competitive edge.
Develop a thorough understanding of the business model, operational processes, and key performance indicators.

Governance:

Execute the required control framework obligations for the platform making sure the Underwriting, Operations and Financial governance is clear and adhered to.
Deliver the following artifacts as needed: functional requirements, business requirements, process flow diagrams, user stories, use cases, screen and interface designs, and system workflow designs.
Own the annual SME IT budget making sure sufficient funds are available for the pace and scale of required change.
Work closely with SME business leadership to perform ROI analysis and prioritize IT initiatives.
Write business requirements, using natural language, suited for agile software development practices.
Use data at every step and relentlessly prioritize for the highest value.

Product Development & Innovation

Seek opportunities to improve our overall value proposition through innovation, artificially intelligence and analytics.
Determine product roadmap: align objectives with vision, prioritise target markets and countries, create product and solution roadmap in coordination with Lines of Business and countries.
Design and Develop products: In coordination with lines of business, actuarial and online development team (product owner) agree on product propositions (wordings, underwriting path, rating plans ) in line with the overall strategy. Build requirements with Product Owner and regularly follow timelines and progresses on delivery. Support Industry Practices unit in their product development effort when their product fits with the SME sizing.
Evaluate product and business performance: recommend activity to drive improvements in product, measure business performance and make appropriate recommendations.
Actively elicit requirements using interviews, process documentation, brainstorming sessions, surveys, scenarios, and workflow analysis.

Distribution

Lead the execution of the regional Market Facing Platform (MFP) distribution strategy.
Through collaboration with Country SME leaders, Broker Management and other identified stakeholders develop a strategy specific to MFP distribution.
Generating revenue and meet set financial targets through new business activities. Contributing to the growth of the existing Chubb relationships, in alignment with re