Agent B2B Quality Center - Palma de Mallorca, España - Iberostar

Iberostar
Iberostar
Empresa verificada
Palma de Mallorca, España

hace 1 semana

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción
At Iberostar we are looking for a Agent B2B Quality Center (Spanish, German & English speaker) to join our Distribution EMEA team in Palma de Mallorca, but before knowing more about the position, we think it's important that you learn a little about us:

  • We are a 100% family business (specifically, a family of more than 30,000 employees).
  • We are operating in 35 countries and our headquarters is based in Palma de Mallorca.
  • Our values (Passion, Responsibility, Transparency, Creativity and Humility) are very important to us, all our actions are aligned with them.
  • We are pioneers in sustainable tourism (Check out our Wave of Change movement to learn more).
If this sounds interesting to you...

maybe this is your place :
)


As an Agent B2B Quality Center, your main mission will be the care and assistance to B2B customers of Iberostar's loyalty program.


Your main responsibilities will be:

  • Reservation management support: modifications, cancellations, payments; product information; booking redemptions; processing of end customer requests / desires; AAVV changes, assistance in registration; Claims of points.
  • Incident management, complaints and claims.
  • Intranet back office management
  • Overflow of PRO agent support tasks.

Requisitos


To be successful in this role we are looking for a person with a proactive and positive attitude, willing to learn and motivated to work.

Excellent communicational skills and customer oriented, problem solver and capacity to work autonomously.


You also will need:

  • High level in ENGLISH, SPANISH and GERMAN (oral and written).
French desirable.

  • Ideally Experience in customer service and/or reservation management.
Previous experience in call center or agencies recommended.

  • Mastery of office tools: google suits or office package.
  • Availability for immediate incorporation.
  • Availability to work rotating shifts.

Se ofrece
We offer you the opportunity to be part of a great company and develop your career with us and enjoy:

  • Temporary contract full-time (with high possibilities of indefinite contract)
  • Attractive salary package.
  • Company benefits.
  • Opportunity for progression within the company: variety of opportunities and projects that will allow you to develop your potential and grow professionally every day.
  • Work in an inspiring environment that is committed to people, values and a responsible tourism model.
  • You will be part of our Iberostar Vitality community, with access to a multitude of wellness activities.

Tipo de puesto:
Jornada completa


Ubicación del trabajo:
Una ubicación
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