Windows Desktop Technician - Madrid, España - ATG Europe

ATG Europe

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Provide first and second line support (on location and/or remotely) for Windows and Apple devices;

Evaluate, categorize, and log users' requests, and proactively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
Perform inventory/asset management and reporting;
Communicate with endusers users on call status, installations, relocations, and recovery of equipment;
Perform any other tasks necessary.
At least 4 years of relevant work experience;
Experience in providing support to Windows OS and Mac OS based client devices (Windows 7, Windows, and Mac OS based client devices such as mobile phones, tablets, laptops, etc.);
Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
Experience with first line networking (LAN, WiFi);
Experience in O365 is a strong asset;
Work experience in an international environment is an asset;
Knowledge of IBM notes client platform is a strong asset;
Proactive and customerfocused mindset with a courteous and respectful approach is a must;
Excellent communicator with friendly attitude and active listening skills;
Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
Able to work both autonomously and in a team;
Logical thinking, desire to learn and continuously develop;
Must be eligible to work in the EU;
Fluency in English (both written and spoken);
Knowledge of Spanish is an asset.