Multilingual Customer Service Representative - Barcelona, España - Keysight Technologies

Keysight Technologies

Empresa verificada

Barcelona, España

hace 4 horas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization.

Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100's Best Companies List and we are "Great Place to Work" Certified.

We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion & Diversity is an integral part of our core values.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.

We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development.

This is Keysight - People and Culture - YouTube

JOIN OUR TALENT POOL and be the first to be contact upon our next vacancy for: Customer Service Representative (French, German, Italian, Swedish, Finnish, Native English - NO Spanish required)
Are you a proactive and motivated Customer Service Representative who wants to be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely across different departments?

Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean? Yes? Read on.

Who are we looking for?
We are looking for a passionate, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona

This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing.

You need to be organized, communicative and able to interact with different stakeholders.

What will you be doing?
Managing customer service requests such as end-to-end order status management, for example:

order creation based on input from client and field sales representative:

-
tracking of repair/calibration requests:

manage product changes or returns:

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monitor end-to-end order process status and ensure closure:

resolve questions around invoicing requirements, contract issues/administration or lease administration

Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
Determining and developing new or improved approaches to processes or tasks.

What we offer:

Competitive salary based on experience.
Full benefits package with
lunch vouchers, private health insurance, gym, childcare benefits, stock purchase plan and more
Flexible working hours, 24 days of annual vacation
Individual training curriculum and development opportunities
A collaborative environment and strong company culture of achieving excellence

Job Qualifications:

To be successful in this position, you bring the following with you:

Fluent English PLUS one of the following at native speaker level: German, French, Dutch, Italian, Swedish, Finnish:
Minimum of 2 years relevant experience in a complex, fastpaced customer service environment
Positive, cando attitude to ensure customer satisfaction and to go "above and beyond"
Effective communication skills for client handling and internal stakeholders
Good time management and organizational skills
Detail and process oriented to ensure quality and operational excellence
Proactively resolve complex issues with the best interest of customers and Keysight in mind
Positively manage stress that is typical in a customer service environment
Resident in the Barcelona metropolitan area, NIE and Social security number

Job Function:

Customer Service

Business:

KEF HR

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Irene Valero Pizarro

EMEA :

Spain :
Catalonia : Barcelona
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