Customer Service Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Advisor

Location

Barcelona, Spain
Language
Dutch***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is hybrid in our beautifully
renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for
Dutch-speaking Customer Service Representative (Hybrid) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a
Customer Service Representative on our team, you will:

Solve requests/incidents that require a higher level of technical knowledge
Solve requests/incidents related to more specific products/apps
Progress / close service requests to a satisfactory conclusion on call management system
Proactively update customers with status and resolution progress

Concentrix + Webhelp is a great match if you:

Are proficient or bilingual in Dutch and advanced in English
Have excellent customer care skills
Have high IT knowledge in Signal Path Connectivity, Wireless Networking, Live Music and Audiovisual products
Are Windows and Mac environment literate
Have adequate professional experience
Have 1 year in a customer service environment, preferably technical support
Have excellent customer care knowledge and awareness
Are responsible and independent
Have good communication and team skills and flexibility

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle: