Customer Logistic Manager Nh90 - Albacete, España - Airbus

Airbus

Empresa verificada

Albacete, España

hace 2 semanas

Publicado por:

Isabel García

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Descripción

Mission

To ensure the global Material Support & Logistics flow from Order launch to Customer Delivery for AHE Military Customer (NH90)
To manage the customer's portfolio for spares parts and component R&O for Spanish NH90 Fleet.
Contribute to customer satisfaction being the voice of the customer internally when at the same time being the face of AH towards the customer regarding Material Support & Logistics activities.

Main activities

Spare Frame Contract & Repair Frame Contract NHI Focal Point for Spanish Customer
Control and complete when necessary the customers' orders / requests and ensure contract respect
Focal point between DGAM and NHI CLMs & Spanish Vendors
Motorization of customer orders through SAP, NHI Portal and KLM order administration
Control of back order
Coordinate with CLM / KLMs to ensure spares deliveries and repairs from NHI platforms
Flexible orders coordination flow
Analysis and validation to customer of orders according to internal & contractual procedure
Special Support in case of AOG situation for new orders or upgrade existing ones
Perform contract piloting with DGAM in a monthly basics
Report contract status to contract manager
Participate at internal meetings for contracts monitoring : action plans set up
Participate in contract reviews with customer at managers request
Request price loading under customer needs
Updating of FDD for overdue orders
Control of priority list for late repairs iaw customer needs
Management of Discrepancy Reports for Spanish Customer
Stock monitoring for ensuring CDD for spares delivery
Monitoring repair status for ensuring CDD for repairs
Analysis of existing problems (misalignment of data, messages discrepancies, etc)
Ensure transversal coordination with different departments to fulfill customer needs
Be in close contact with customers in order to anticipate needs and to satisfy contract commitments and end user expectations.
Report generation to allow customer monitoring
Representation of the AHG face to the customer
Contract performance management and customer satisfaction (OTR, TAT )
Continuous improvement (new solutions )
Critical items follow up (according to customer's need) Knowledge of contractual T&C (logistics)

Competences

Customer Oriented
Team Management
Knowledge of Military Supply Chain
Knowledge of Business & Finance Management
Continuous Improvement methodologies
Capacity to welcome problems and put in place corrective actions.
Knowledge of aeronautics standards
Experience in working under OTAN standard regulations ( i.e. ASD2000M Normative)

Soft Skills

Ability to work in an international & multicultural environment
Ability to build working relationship across multiple disciplines
Capacity to anticipate risks and difficulties
Capacity to analyze, to propose solutions in a synthetic way
Good communication skills
Value creation oriented
Initiative and proactivity

Languages

Fluent in English & Spanish
French or German valuable

Profile

Degree/Master in Economics or Business Administration & Management
Customer & Material Support Experience in Military activity

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Helicopters España, SA

Employment Type:

Agency / Temporary
Experience Level:
Professional

Job Family:

Material Support & services

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.