Consulting Manager - Barcelona, España - Aspire Software

Aspire Software

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Consulting Manager - Remote - Spain
The Consulting Manager will be responsible for the delivery of billable Business Management services and customer success. You will manage the day-to-day and longer-term activities of the Business Management Services team within Professional Services. Proactive delivery planning of customer engagements is a key focus of the role.

You will work in collaboration with Sales, Project Management, Technical Delivery and Support teams and report to the Director of Professional Services.

The Business Management Services team comprises of around 50 staff within 5-10 regional teams across the UK, Europe, the US and China.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

What your day will look like:

Overseeing the successful delivery of the billable business management services to customers
Line management of regional/country managers within the Business Management Services team. Includes performance management and staff development
Handling critical customer issues and escalations
Resource management of all staff within the Business Management Services team
Effective management reporting of key metrics and performance, e.g. profitability and utilisation, NPS
Recruitment of additional resources as dictated by business need
Actively contributing to wider Professional Services management activities, including resolving escalations and enacting process, quality and profitability improvements
Leading and supporting customer engagements (if required)

About You:

3+ years experience as a Consulting Manager or Professional Services Manager within an Enterprise Software business
Strong management experience within an IT consulting or IT services organisation
A passion for line management and leading teams
Experience managing global teams
Experience leading customer engagements and resolving escalations
Demonstratable skill in resource planning and improving team output
The ability to improve standards and processes
The desire and ability to learn quickly and work within a complex and challenging technical environment
An attention to detail and a desire to deliver highquality work
Excellent communication and problemsolving skills
Proficiency, both written and verbal, in Spanish and English
Legally authorized to work in Spain

There is room for career growth, and we want you to feel like part of the team