IT Support Team Lead - Pulianas, España - Derivco

Derivco
Derivco
Empresa verificada
Pulianas, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

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Descripción

If leading a team of technical specialists to execute service objectives whilst aligning service strategy with portfolio objectives strikes you as a great day at the office, then read on because we're on the hunt for a
Service Owner to join our
Markets Integrations Gaming Services Department and lead the
Customer Solutions Team here in our newly formed
Malaga Office.


The Service Owner will lead the team to support global product updates and service availability in a client-centric environment.

Focusing on quality and innovation, ensuring the commercial context of any releases are clearly defined and understood by the team.


Key Responsibilities:


  • Successfully leading a team of talented Software Engineers and Coordinators to ensure that our state of the art casino software is available always.
  • Create and enhance the service culture of Derivco International by thorough, efficient release management procedures. Responsible for the communication of all pertinent information including the impact, solution, duration, commercial benefit of any release to internal stakeholders and the customer.
  • Ensuring processes are in place to continually analyse and improve strategies and KPI's.
  • Create and enhance the service culture of Derivco International by thorough, efficient release management procedures.
  • Responsible for the communication of all pertinent information including the impact, solution, duration, commercial benefit of any release to internal stakeholders and the customer.
  • Successfully completing projects through efficient collation of information, product understanding, allocation of people resource and communication.
  • Ensuring products and services have the ability to be monitored, minimising the impact of irrelevant and false alerts and ensuring that only valid critical alerts are captured and alerted on.
  • Making sound commercial decisions when providing solutions through the creation and referencing of core release management analytics, regular change audits and effective communication.
  • Creating a culture of continuous improvement based on core indicators through the measurement, reporting and analysis of key indicators in incident management.

Knowledge and Experience:


  • Significant experience and domain knowledge within a technology or iGaming organization (desirable).
  • A proven track record of managing a team.
  • High attention to detail.
  • An emphasis on excellent customer service and communication skills.
  • Ability to manage multiple deadlines and perform well under pressure.
  • Root Cause Analysis
  • Ability to identify key areas for automation and innovation.
  • Implementation of Preventative Measures
  • Ability to lead a group of engineers in order to grow a talented, motivated and professional team.
  • Strong interpersonal and organizational skills
  • Strong work ethic with an emphasis on teamwork.
  • Project Planning and Delivery.
Derivco is an equal opportunities employer.

We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.


Salary:
From 600,000.00€ per year


Ability to commute/relocate:

Pulianas, GR:
Reliably commute or willing to relocate with an employer-provided relocation package (required)

Work Location:
Hybrid remote in 18197 Pulianas, GR
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