Coordinator Customer Service - Madrid, España - Brambles Group
Descripción
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries.Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Hybrid Work Model
Job Description:
Position Purpose:
Point of contact for incoming customer for queries and complaints
The role involves owning and resolving the queries as quickly and effectively as possible.
Deal with in depth and complex issues in a competent and professional manner.
Major/ Key Accountabilities:
- Prompt and efficient followup of customer queries& service requests.
- Ensure the investigation and resolution of customer enquires with mínimal delay
- React positively to problems identified and undertake rootcause analysis
- Record and track Customer complaints regarding quality issues
- All correspondence must be in a professional and businesslike manner
- Correspondence with the customer should always maintain a standard that reflects clarity of understanding
- Import data from various sources of CHEP sofware systems (SAP, BW, Siebel) to resolve issues on customer accounts.
Experience:
- Customer administration/Customer Support
- Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues
Skills & Knowledge:
- Degree
- Microsoft skills
- Siebel; SAP, File NET
- Denibstrate ability to team work
Languages:
Spanish and English.
Preferred Education
Graduate
Preferred Level of Work Experience
- 3 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
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