Senior Front Desk Hospitality Agent - Madrid, España - Sonder

Sonder

Empresa verificada

Madrid, España

hace 1 semana

Publicado por:

Isabel García

beBee Recruiter

Descripción

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience.

Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents.

Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away.

From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'.

This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems.

You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day.

This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you

AT SONDER YOU WILL:

Coordinate Front Desk Hospitality Agents' work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable
Assist with training and mentorship of Front Desk Hospitality Agents
Work alongside other Front Desk Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
Guide guests through the technologyrich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Flex to support the backofhouse/Hospitality Agent team on a daytoday basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Ensure the maintenance, cleanliness, and organization of both guestfacing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
Support multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:

Significant experience using guest/customer communication tools such as Salesforce
Excellent problem solving skills, with the desire to "get it done" for our guests
Organized, hardworking, and detailoriented
Thrives in a fast paced, everchanging, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Flexible schedule and open to working evenings, weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
Demonstrated experience working in hotels, restaurants, or other customerfacing hospitality, service, and/or customer experience roles
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

LI-Onsite

We also have great benefits to make your life easier so you can focus on what you're best at:

Competitive compensation
Generous stock plan
Medical, dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to workwith colleagues
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.