Dependientes / As Bilbao 30Hrs - Valencia - Neuraxpharm Group

Descripción

Delivering Exceptional Customer Experiences

We are seeking a Dutch-speaking Customer Service professional to join our brand-new team in Valencia, Spain.

Key Responsibilities:

• Multi-Channel Communication: Engage with customers through phone, email, chat, and social media to ensure a seamless experience.
• Personalized Customer Service: Use active listening and empathy to personalize every conversation and connect with customers on a meaningful level.
• Problem-Solving: Guide customers through inquiries and provide effective solutions to leave a positive impression of the company.
• Process Improvement: Identify customer needs internally to improve and develop processes that enhance the customer experience.
• Performance Excellence: Focus on achieving high performance standards, including key KPIs such as Customer Satisfaction, quality, and productivity.
• CUSTOMER RETENTION: Maintain high levels of customer satisfaction and retention through impactful and memorable customer experiences.

Ideal Profile:

• Native-level Dutch (C2) with a strong command of English (C1).
• Customer-Centric: Enthusiastic, smart problem-solver with a passion for delivering excellent customer service.
• Empathy and Composure: Able to remain calm, empathetic, and composed when dealing with challenging customers.
• Curious and Creative: A natural investigator who enjoys using creative problem-solving skills to ensure customer satisfaction.
• Goal-Oriented: Target-driven with a focus on exceeding expectations and delivering top-notch performance.

What We Offer:

• Competitive Compensation: An excellent remuneration package tailored to your experience, skills, and performance.
• Work-Life Balance: Shifts available between 9:00 and 23:00, with a preference for individuals dedicated to the late-night shift (14:00 - 23:00).
• Full-Time Stability: Enjoy the security of a full-time contract with 39 hours per week.
• Cultural Diversity: Be part of an international team with over 25 nationalities, fostering a rich and inclusive workplace culture.
• Benefit Program: Enjoy perks like free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and exciting team events.
• Career Growth: Thrive in a high-performance culture that will kickstart your career, with potential opportunities for growth within the organization.
• Local Support: Receive assistance with Spanish administration, making your transition smooth and hassle-free.