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    • Customer Success Coordinator - Barcelona - Ecovadis

    Ecovadis
    Ecovadis Barcelona

    hace 4 semanas

    Ecovadis background
    Descripción

    Job Title: Customer Success Coordinator

    Description:

    EcoVadis is looking for a driven and passionate professional to manage the success of our customers in Barcelona. As a Customer Success Coordinator, you will act as a facilitator for your customers' program implementation, accompanying them in adjusting their processes to achieve sustainable and impactful business outcomes.

    Your key responsibilities will include:

    • Empowering customers on their program implementation
    • Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
    • Helping them identify appropriate actions towards their target achievement
    • Delivering training sessions for relevant customer stakeholders (buyers)
    • Answering clients' operational questions via email or call
    • Assisting them on how to embed the program into existing processes

    You will enable customers to:

    • Monitor their performance and progress through relevant program KPIs
    • Reach their pre-defined strategic goals through operational excellence
    • Increase the adoption of the subscribed solution(s) amongst the clients' stakeholder community
    • Manage enablement of stakeholders with regards to program, strategic goals and operational implementation

    You will also represent the customer voice within EcoVadis to adapt tools & processes to customer needs, create models to answer current business questions, and contribute to the development of EcoVadis services.

    Qualifications:

    We are looking for a candidate with:

    • 2+ years successful customer support experience with large accounts acquired in a fast-paced environment
    • Formal education in a related field (Supply chain, sustainability, business)
    • Excellent communication skills (Both written and verbal)
    • Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset.
    • Excellent Excel and data analytical skills
    • High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goals
    • Ability to summarize data into insights in multiple formats (For example, PPT presentations)
    • Computer literate (MS office, Google Suite, SalesForce, Project management tools...)

    Additional Information:

    This role is based in Barcelona and offers a hybrid work organization, flexible working hours, and a range of benefits including meals and transportation vouchers, health insurance, and access to online learning resources.

    What We Offer:

    • Hybrid work organization (from the office 4 days per month)
    • Flexible working hours
    • Support with all the necessary office and IT equipment
    • Remote work from abroad policy
    • Opportunity to work in a truly international atmosphere
    • Meals and Transportation Vouchers (Cobee card)
    • Health, Wellness, and Dental Benefits
    • Life & Accident Insurance
    • Unlimited and completely confidential sessions with psychologists and online wellbeing programs
    • Employee referral bonus policy
    • Paid employee volunteer day
    • Paid moving day (1/year)
    • Access to online learning library
    • Virtual and in-person team building events
    • Co-working space with various services

    Our Commitment:

    We are committed to equity, inclusion, and reducing bias in our hiring processes. We welcome applications from diverse and skilled talent pools, regardless of professional and educational background. If you need any adjustments during the hiring process, please let us know.

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Barcelona