Cloud Security Engineer - Madrid, España - Netskope

Netskope

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

About Netskope:

Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve.

We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

Netskope customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top class IT administrators.

In this job you will:

Be the primary point of contact for all support and escalations tickets
Be intuitive and inventive by providing solutions and workarounds for customers
Work with Customers, Sales Engineers, Customer Success to report issues to Engineering Team
Regularly communicate status update to Customers
Receive functional, performance and security issues from Customers and promptly followup with Engineering and DevOps
Selfstarter with ability to multitask in a highpressure, fastpaced, fast growth environment
Follow published SLA for turning requests around in a timely manner

Qualifications/Requirements

5+ years of experience in supporting large enterprise customers
Strong TCP/IP knowledge
Excellent knowledge and prior experience supporting network security technologies such as: Proxies, NG Firewalls, SSL/IPSec, VPN's, SSO
Familiarity with DLP and Encryption gateways.
Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
Familiarity with cloud apps and services
Strong empathy for customers AND passion for revenue and growth
Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
Prior experience working with Zendesk or other support portal tools

Education:

Bachelor's or Master's degree

LI-NS3

Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment.

Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.