Partner Support Agent - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 3 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Customer Service/Support

Location

Barcelona, Spain
Language
German***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

What we offer you
You will be trained and constantly guided by your managers and your team.

You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with us will make you a valuable member of our team or any other team.

Your benefits:

Full time 39 hours/week contract: Monday
Friday 9:0018:00
Great office location in Barcelona
Friends hunting (referral) bonus
Full paid training about the company and the project you will be working on
Career development program and specialized courses

What you'll experience with us

As a
Partner Support Agent in our team, you will:

Provide users with your expertise and support them in overcoming the challenges of using our software
Keep our quality standards towards your customers in mind and are responsible for their satisfaction
Learn more about one part of our software and develop practical solutions together with us

We'll be a great match if you:

Are bilingual or proficient in German and advanced in English
Have made an apprenticeship as an IT systems management assistant (M/F/d) or similar, alternatively you have studied business informatics or business administration
Are modern and brainy, like our client. Therefore, you have a good understanding of IT and are interested in working with modern tools like Zendesk, JIRA or Confluence
Interested or even already have some experience in a process area such as logistics, production planning, operations, financial accounting/accounting, wholesale and foreign trade or eCommerce
Are convincing through your communication skills and your joy in working with others, and you have fluent language skills in German and English
Have customer care skills ability to listen to and understand the customers' needs
Can take ownership of, and progress cases to resolution or to escalate cases to resolution

It would be a plus if you:

Have worked with an ERP software before

We are an equal-opportunity employer

RRQ GERMANY
***
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