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- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
- Manage the Technical Service department operations in coordination with the Customer Experience Department.
- Keep a high degree of participation in the field to ensure a high degree of technical knowledge and of the problems concerning to Technical Service activities.
- Manage or escalate issues in a timely manner to ensure on-time resolution.
- Track instruments reliability and service costs.
- Achieve compliance of Technical Service Expense Plan.
- Control the spare parts stock to ensure that service levels are maintained and that stock levels are in accordance to Plan.
- Train, develop and keep motivated his Technical Service Specialists Team.
- Implement area objectives and incentive plans; perform PEx process for his Technical Service Specialists Team.
- Bachelor's degree or equivalent experience required. Bachelor's / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
- More than 3 years of experience as a Technical Service Specialist with good management and customer references
- Technical expert for product line responsibility
- Operations management skills
- People management and communication skills
- Ability to identify and drive resolution of issues
- Achieve the goals related with Key Performance Indicators (KPIs) and Customer Satisfaction Indicator (NPS).
- Achieve compliance of Technical Service Expense Plan.
- Ensure that the Technical Service Department meets all local requirements and quality procedures of the Division.
Service Head - Madrid, España - Abbott
Descripción
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
Position: Service Head - Madrid
Primary Objective of Position
Major Accountabilities
Education
Background
Experience in use of analytical tools and software
Impact of position