Graduate - Support Engineer - Madrid, España - SAP

SAP

Empresa verificada

Madrid, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

We help the world run better

About the team
Do you want to work for a company that is consistently recognized as a global top employer?
This is an exciting opportunity to join our SAP Product Support team.

From the SAP office located in Madrid you will provide functional and technical support to our customers worldwide, perform root cause analysis and report errors to SAP Development organization.

Supporting global customers means we are a diverse workforce that are highly motivated and passionate about delivering top class customer experiences.

This position is highly client-focused and fast-paced with no one day the same.

We offer continuous training to ensure a smooth start and a career development in the SAP Support Engineer role, learning about different SAP products.

You will be part of a fun and supportive team, always at hand to help with your career development.
If you want to progress your career by working in a Global company and support environment whilst getting exposure to the newest technologies, then read on

What you'll do:

Location:
Madrid, Spain

Expected start date:
September/October 2023

Engaging with customers by utilizing realtime channels and tools.
Analyzing incidents, perform indepth troubleshooting to identify and solve complex technical issues.
Providing timely and ongoing regular updates and solutions to SAP customers according to our Service Level Agreements (SLA).
Documenting solutions to known issues and consulting questions to be posted to both internal and external knowledge bases.
Act as a liaison between our Product Management and Engineering teams.
Collaborating with other employees, sharing knowledge and process‐improvement suggestions.

Who you are:

Graduate in Computer Engineering or Telecommunication Engineering (other Technology or Scientific degrees will be also considered), up to 3 years after graduation
Spoken and written English language skills are required. Spanish and German are preferred.
Customer and quality focus
Open and professional communication style
Fast learner with IT affinity
Excellent analytical and problemsolving skills
Basic understanding of programming languages. ABAP knowledge is a plus.
SAP HCM, SAP HCM Payroll processes, Success Factors Employee Central knowledge are a plus.
12 years of work experience is a plus

We build breakthroughs together

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.