Customer Experience Agent - Barcelona, España - Nordic Jobs Worldwide

Nordic Jobs Worldwide

Empresa verificada

Barcelona, España

hace 2 semanas

Publicado por:

Isabel García

beBee Recruiter

Descripción

Posted 14 May 2023

LocationBarcelona

DisciplineCustomer Service

Reference36576

Kirstine Thomsen

Do you want to work in a new office in Barcelona? Join our client ́s team of passionate customer-centric individuals with a track record of achievement in providing exceptional service to customers in Denmark

Requirements:

Native / Fluent in Danish (verbal and written), with a good command of English
Strong customer orientation (previous customer service experience is advantageous)
Available to work shifts (International Call Centre)
Officebased
Strong PC literacy
Provide customers with product and service information
Research required information using available resources
Identify customer needs
Manage and resolve customer complaints
Maintain an up to date customer information system
Identify and escalate priority issues
Follow up customer calls where necessary

Skills:

Goaloriented
Proactive
Sense of urgency
Positive and professional
Strong communicator verbal and written
Willing to go above and beyond to exceed customer expectations
Strong time management
Accurate and able to follow processes and procedures

_About Nordic Jobs Worldwide_

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries._