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    • Payroll Customer Support Specialist - Granada - SD Worx

    SD Worx
    SD Worx Granada

    hace 1 mes

    Default job background
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    Descripción

    Job Title: Payroll Customer Support Specialist

    We are seeking a highly skilled Payroll Customer Support Specialist to join our team in Málaga. At SD Worx, a leading European provider of Payroll & HR services with a global reach, we aim to transform HR into a value source for our clients and their employees.

    We support the entire employee journey, from salary payments to attracting, rewarding, and developing talent, across Europe and Mauritius.

    Responsibilities:

    • Provide first-line support to customers, employees, managers, and super users via email, phone, and ticketing systems.
    • Support employee salary inquiries, ensuring understanding of salary specifications in compliance with Finnish payroll laws.
    • Help employees understand their salary specifications and other payroll-related questions.
    • Manage and distribute incoming requests in our tickets management system.
    • Resolve or escalate cases efficiently while ensuring prompt feedback to customers.
    • Administer user access permissions and handle internal communication tasks.
    • Maintain up-to-date customer account knowledge and contribute to team efficiency.
    • Participate actively in process improvements and team development initiatives.

    Requirements:

    • Native Finnish speaker with at least B2 level English and preferably also Swedish.
    • 1-2 years of customer service experience, with a focus on handling sensitive information such as payroll or financial data.
    • Solid understanding of Finnish work culture and payroll practices, and the ability to adapt solutions to meet local requirements.
    • Excellent communication skills in all required languages, both written and spoken.
    • Detail-oriented, responsible, and committed to delivering top-notch customer service.
    • Comfortable with technology and proficient in Microsoft Office, with experience using payroll or service management tools like ServiceNow, MyServicePoint, or similar platforms.
    • Proactive, adaptable, and excited to take initiative.
    • Skilled at building strong relationships with internal and external stakeholders.
    • Ready to embrace change and thrive in a dynamic, evolving environment.
    • A positive, solution-oriented mindset, with a healthy dose of humor and resilience.

    What We Offer:

    • Medical insurance fully covered by SD Worx.
    • Flexible pay package.
    • Transport, internet, and mobile allowances (details shared during the interview).
    • Laptop and all necessary equipment provided.
    • 25 days of leave on a full-time basis.
    • Tailored learning opportunities with an individual development plan and professional training.
    • Career growth, whether you want to deepen your expertise or expand your skills across disciplines, SD Worx provides the room to grow.
    • A chance to be part of our innovative and expanding team in Málaga.
    • A dynamic, growing environment where your ideas help shape our evolving Nordic services.
    • Opportunities for professional development and career progression within a global leader in payroll services.

    We are committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of origin, nationality, gender, skin color, ethnic background, religion, age, disability, sexual orientation, or stage of life. From many places, we work as one, moving from better to best together.

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