Customer Service Representative - Barcelona, España - Webhelp

Webhelp

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Advisor

Location

Barcelona, Spain
Language
German***
Description:In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully
renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services.

Reimagine your career

Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." We're recognized with awards like "World's Best Workplaces," "Best Companies for Career Growth, and "Best Company Culture," year after year.

We're on the lookout for
German-speaking Customer Service Representative (on-site) to join our team of game-changers who engage with customers from top brands that could be from tech, finance, travel, fashion, healthcare, or another leading-edge industry.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix + Webhelp, there's real career and personal growth potential.

In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a
Customer Service Representative on our team, you will:

Log call details onto call management systems and provide response and resolution within SLA
Ensure contractual SLA is maintained

Concentrix + Webhelp is a great match if you:

Are proficient or bilingual in
German and advanced in English:
Have good disposition to work in a customer service environment
Have customer care skills ability to listen to and understand the customers' need
Can take ownership of, and progress calls to resolution or to escalate call to resolution

It will be a plus if you have:
What's in it for you

In this role, we offer benefits that help you support your unique lifestyle: