Customer Master Data Representative - Barcelona, España - Keysight Technologies, Inc.

Keysight Technologies, Inc.
Keysight Technologies, Inc.
Empresa verificada
Barcelona, España

hace 6 días

Isabel García

Publicado por:

Isabel García

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Descripción

Overview:


The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in ERP and CRM systems, which presents an accurate global view of our customers we do business with and their company structures.

The team ensures that Keysight can derive legal compliance, effective risk management, and operational efficiency from the customer database through systematic data stewardship.

The Customer Master Data Team holds the ownership of customer data standards for all Keysight customers and partners worldwide across the business.


Responsibilities:

Create and update customer records based on users' requests using several corporate systems/BI tools

Validate information using specific tools/processes. Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirements.

Be proactive in identifying/correcting invalid/incorrect customer information based on reports

Identify ideas/ways to perform cleanup more effectively and efficiently through formulas, reports, analysis

Be in direct contact with our global Customer Contact Centers (and other departments)

Contribute with ideas on data quality initiatives through researches, analysis, reports, and presentations


Participate in projects involving the team and other departments, with the ultimate goal of improving the quality of our customer database, process improvement, automations, etc.

Elaborate and Prepare monthly/quarterly reports


Qualifications:

Flexibility on working hours - regular working hours: 1pm to 10pm - Monday to Friday
Fluency in English

Bachelor's or Master's Degree or University Degree or equivalent.

At least 2 years of relevant experience in Customer Services / Administration / Marketing / IT

Creative and goal-oriented thinking

Knowledge of MS OFFICE (intermediate/advanced Excel skills - formulas/macros)

Good communication skills

Accuracy and quality oriented

Proactive

Basic programming skills will be highly considered

Careers Privacy Statement

**Keysight is an Equal Opportunity Employer.
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