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    • Post Sales Representative: Patient-Centric Solutions - Valencia - Edwards Lifesciences

    Edwards Lifesciences
    Edwards Lifesciences Valencia

    hace 1 mes

    Default job background
    Descripción
    Job Summary:

    As a Post Sales Representative at Edwards Lifesciences, you will play a critical role in ensuring our customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision. You will be responsible for managing post sales activities across all regions in Europe, including returns management, organization of packaging and documentation, and service complaint management.

    Key Responsibilities:

    • Returns Management: Timely coordination of product returns on receipt of request from Local Customer Solutions Team or Sales Representative.
    • Organization of packaging, transaction creation, documentation preparation and distribution, courier organization and return closure.
    • Support physical consignment checks (resolve inventory discrepancies in cooperation with the sales team).
    • Checking of records and identifying errors to validate counts.
    • Service Complaint management and resolution – investigation of complaint to identify root cause, liaising with 3rd parties where necessary (warehouse, carrier).
    • Closure of complaints.
    • No Charge product – processing of no charge product requests from the sales organization.
    • Close communication with Local Customer Solutions team regarding any requests to ensure to maintain customer relationships and expectations.
    • Clinical Trials – working with the relevant department to successfully process requests for product for all Clinical Trials.
    • Additional office duties such as archiving and categorizing relevant documents, and if applicable, basic EDI administration.
    • Participation in moderately complex one-time projects aiming for improving the quality of service and effectiveness of customer solutions department.
    • May potentially act as a trainer and mentor of less experienced colleagues.

    Requirements:

    • H.S. Diploma or equivalent and 3 years of previous related experience Required
    • Bilingual in both Spanish and English
    • Act as a part of super-user network for JDE and SFDC
    • What else we look for (Preferred):
    • Advanced computer skills including usage of MS Office Suite
    • Bachelor's degree in a related field of expertise
    • Good organizational skills and able to work independently being self-sufficient
    • Good written and verbal communication skills and interpersonal relationship skills understanding cultural differences across Europe
    • Availability to work under pressure in a fast-paced environment prioritizing competing objectives
    • Critical thinking skills, challenging the status quo
    • Ability to work effectively in a cross-functional team environment
    • Ability to manage confidential information with discretion
    • Excellent customer service skills with ability to negotiate and resolve difficult situations
    • Adhere to all company rules and requirements
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