Regional Training Specialist, Call Center - Barcelona, España - Trip

Descripción

Job DescriptionCUSTOMER SERVICE ADVISOR, PHCCAbout Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of , Ctrip, Skyscanner, and Qunar.

Across its platforms, Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers.

Founded in 1999 and listed on Nasdaq in 2003, Group has become one of the largest travel companies in the world in terms of gross merchandise value.

Job Responsibilities:
Assist customers with their inquiries and concerns in English via phone, chat, or e-mailCommunicate effectively with customers, showing empathy and patienceWork as part of a high-performing team, supporting and helping colleagues and Team Lead, as requiredAdvocate the culture both internally and externallyAssist with ad hoc projects, as assigned

Job Requirements:
Good verbal and written English communication skillsAt least 1-year experience in customer care center; travel industry experience, preferredHas passion for helping and supporting others and gains sense of fulfilment from saving someones dayAble to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidaysGood computer skills and knowledge of MS Office toolsPositive and forward-thinking attitude; diligent and results-oriented