Delivery, Associate - Granada, España - Alight

Alight

Empresa verificada

Granada, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

GENERAL INFORMATION Role Profile Job Level - Associate - Operations Reporting To Job Level - Service Manager - Operations Direct Reports None II.

ROLE DESCRIPTION Overall objective of the Role To contribute and be part of the team responsible for the support and execution of payroll activities and/or data management/customer services activities ensuring that output is accurate and on time.

Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities Delivery Key responsibilities:

Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks
Where applicable ensure Data Management is performed accurately and on time
Ensure Tickets and Calls are responded within SLA timescales and to a high standard
Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs
Proficient in using systems and tools
SOC Controls completed on time and with the necessary evidences
All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
Highlight to Service Manager any deviations from the standard scope of service
Ability to recognize and deal appropriately with sensitive and confidential information
Successful completion of all learning objectives
Time Recording to be completed accurately and on time
Alight Security Standards are adhered and followed
Contribute to team meetings and raise any issues immediately to your Service Manager
Ensure you are up to date with all Alight announcements and communications
Build good relationships with all lines of businesses where appropriate
Update internal stakeholders, when needed, in a timely and accurate way
Participates in projects and activities as needed and assigned Key Criteria to monitor performance
Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements
Adherence to quality standards
Demonstrate professionalism and act responsibly Associate
JL1 Associate JL
Delivery 2/2 Alight Core Competencies
Be Accountable
Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
Solve Problems
Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
Take Ownership
Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
Be Client Centric
Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities
Be Effective
Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way III. REQUIRED EXPERIENCE Professional / Job Experience
Knowledge of MS Office tools such as Excel, Word, and PowerPoint
Flexibility to support a global and fast paced environment
Attention to detail
Excellent written and verbal skills
Self-motivated and a willingness to learn Academic Degree Education and Training Essential
High school diploma or equivalent
1-2 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR Consulting, HR Outsourcing or other corporate environment
HRIS knowledge Desirable
Experience working with HR and payroll data

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.