- Management and monitoring of the processing, resolution of queries and requests relating to the service, users and tools via telephone, chat or email.
- Management of information in the support system (registration and follow-up of incidents in CRM).
- Database processing and complaints management.
- Management or escalation of incidents or specific queries that cannot be resolved at the first level.
- Updating of master data in the different systems (SAP, invoicing programmes, etc.).
- Extraction of data in the systems for the preparation of monitoring reports and dashboards.
- Degree in Business Administration or similar
- High Level of English (C1)
- Experience as a customer service specialist or in a similar customer support position.
- Professional experience in Finance and Administration process outsourcing projects.
- Ability to work as part of a team
- Excellent communication and conflict resolution skills
- Setting priorities and meeting deadlines.
- Interpersonal and communication skills.
- Proactivity and problem solving.
- Advanced command of office tools (Excel, Outlook, Databases, etc.).
- User level experience in systems: SAP, CRM Dynamics 365 and Business Intelligence.
- Valuable knowledge of Catalan
- Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you : We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We'll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.
Técnico/a Atención a Terceros - Málaga, España - EY
Descripción
The opportunity
As a member of our team in GDS office in Malaga, Spain, you'll have a chance to extend your knowledge & experience by working on the interesting projects with the newest technologies and approaches. You'll support clients in choosing the most suitable business solution and take part in digital transformation.
Your key responsibilities
Skills and attributes for success
To qualify for the role, you must have
Ideally, you'll also have
What we look for
Buscamos profesionales dedicado a la prestación de servicios externalizados de Administración y Finanzas, y a la atención de terceros para la resolución de consultas, incidencias, peticiones y reclamaciones.
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across eight locations – Argentina, China, India, Philippines, Poland, UK, Hungary and Spain – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
About EY
EY | Building a better working world