Guest Relations Officer - Madrid
hace 1 mes

Job summary
The Guest Relations Officer owns each guest interaction follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable.Responsibilities
- Maintains a constant presence of professionalism and emergency preparedness within stateroom services supporting the operation in resolving elevator and ADA alarms being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alike
- Responds to escalated guest concerns in an up-scale considerate professional positive manner showing empathy actively listening
- Championing strong administrative skills taking periodic metrics of data such as guest counts call volume call content guest crew call behavioral analysis
Descripción del trabajo
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