Team Leader - Barcelona, España - CPM International

CPM International

Empresa verificada

Barcelona, España

hace 1 semana

Publicado por:

Isabel García

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Descripción

Our Client

Withing's is a premium developer of digital health and wellness smart devices and focuses on delivering a premium level of customer experience to their customers.

Combining the latest technology with Health matters, Withing designs manufactures, and distributes a range of products that empower people to make the right decisions for their health.

Key features such as the ability to measure the heart rate of someone using their smart fitness watch are a perfect example of the blend of health and technology.

We Care:

Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious:
Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together:
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

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What you'll be doing?_**- To support the initial onboarding of the new staff(s)

To clearly define daily and monthly qualitative and quantitative targets for individuals and ensure team understanding and that they are fully accountable.
To evaluate and proactively manage the performance of individuals and the team against all relevant qualitative measures and ensure that they align with CPM and Client requirements
To assess and review teams and individual performances through call assessments to identify key development areas and conduct minimum agreed levels of quality checks for all approved qualitative measurement areas.
To conduct regular team and individual meetings with all direct reports in line with CPM Contact Centre standards
Keep the team briefed on all campaign objectives
To adhere to the quality escalation workflow as defined and highlight any issues as needed.
To proactively overcome quality issues identified through ongoing coaching and mentoring activities.
To identify ongoing training and development requirements for all team members and seeks support when necessary.

Requirements:

_ What skills & experience you'll bring to us?_

Fluent level of French (both spoken and written)
You will have a proficient level of English, both spoken and written, to communicate with our international team.
Excellent organizational skills with the ability to prioritize and monitor workloads effectively, flexing resources to optimize results as the needs demand.
Good timekeeping, always acting in a professional manner and being a role model to your team.
Must act with fairness and respect to others and shows tolerance.
Being able to provide effective performance feedback.
Coach the team to learn new skills and create opportunities for development.
People Management and effective communication skills
Ability to solve a problem and a positive attitude.
Understanding of the contact centre industry

Benefits

_ What do we offer?_
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Contract:Permanent (1-month probation period)

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Full-time: (39 hours/week)

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Working days/Hours:Monday to Friday between 9:00 am - 18:30 pm (one short day)

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Salary:25,000€ per year

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Holidays:24 days per calendar year
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Hybrid:Working 3 days a week from the office/2 days working from home
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Training: 2 weeks from the office

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Start date:ASAP

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.

We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#wecare
#wearecurious
#weachievetogether