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  • Customer Engagement Specialist Iberia - Torrejón de Ardoz - Ds Smith

    Ds Smith
    Ds Smith Torrejón de Ardoz

    hace 1 mes

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    Descripción

    Are you looking for an exciting opportunity in a company at the forefront of manufacturing and innovation and committed to sustainability?

    We are DS Smith, a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations.

    About the Role

    As a Customer Engagement Specialist, you will be responsible for supporting the local market of DS Smith Packaging organization in the continuous improvement of relationships with our customers.

    You will serve as a bridge between Sales, Marketing, and Design/innovation departments, bringing together expertise and knowledge from across the business to deliver superior customer engagement.

    Your Key Responsibilities:

    • Develop and lead a local program of End-to-End Customer Engagement that reaches across the local market, supporting all clusters and business units.
    • Handle a wide range of workshops (1:1), physically, virtually, and hybrid.
    • Help organize and run larger workshops (1:many) webinars, and multi-customer events, including the annual customer event.
    • Own the localization of trends & insights, including mega trends, packaging trends, and insights within our prioritized categories and retail to e-comm and sustainability.
    • Manage, maintain, and update the physical space of Madrid's Customer Innovation HUB.
    • Build content and compelling storytelling presentations based on relevant trends, insight, and best practice.

    About You

    To succeed in this role, you will need:

    • 3-5 years of experience in sales, marketing, and/or brand management within FMCG companies, Retail, research companies, or design agencies.
    • A natural energy, proactivity, and desire to help both Customers and colleagues succeed.
    • Strong communication and presentation skills.
    • Strong influencing and trust-building skills.
    • A good level of IT skills and openness to embracing new digital technologies.

    What We Offer

    We offer:

    • A competitive salary package.
    • Outstanding career development opportunities.
    • A fast-paced stimulating international environment.

    Location: Torrejón de Ardoz (Madrid)

    Estimated Salary: €60,000 - €80,000 per year (dependent on experience).


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