Incident Manager - Donostia / San Sebastián - Tigloo

    Tigloo
    Tigloo Donostia / San Sebastián

    hace 17 horas

    Descripción

    Hey there and welcome to a new opportunity

    La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.

    As part of our search for new professionals, Tigloo is looking for an Incident Manager to join a critical IT environment with high business expectations and a strong focus on service quality.

    Your mision

    We are seeking a professional with excellent communication and coordination skills, capable of working in demanding and fast-paced environments, and acting as a key point of contact between technical teams, external suppliers, and business stakeholders.

    We are looking for you if you have an IT background (Vocational Training – IT, ASIR or similar), experience in corporate IT environments, and advanced English skills (minimum C1 level) , as this role is 100% conducted in English .

    Your responsabilities

    • Lead and manage major IT incidents (P1/P2) , ensuring proper prioritization, coordination, and resolution.
    • Act as the central point of coordination between internal IT teams, external service providers, and business stakeholders .
    • Drive crisis management calls and war rooms, maintaining clear, controlled, and effective communication at all times.
    • Ensure accurate incident tracking, reporting, and formal closure in line with established processes.
    • Provide regular operational and executive reporting on incident status and trends.
    • Perform post-incident reviews (RCA) , identify recurring issues, and propose continuous improvement actions to reduce future business impact.

    Your profile

    • Previous experience in incident management or high-criticality IT environments.
    • Advanced English level (C1 or higher) – assessment will be conducted.
    • Strong interpersonal, communication, and coordination skills.
    • Ability to work under pressure and manage critical situations.
    • Based in San Sebastián (Donosti) .

    Why us?

    • Flexible full-time working hours (40 per week, M-F 09:00h–18:00h).
    • Friendly and inclusive work environment.
    • Ongoing training and a professional development plan tailored to your goals. xugodme

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Empleos
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Donostia / San Sebastián