Agente Comercial Exclusivo De Seguros. Sucursal De | (Sth-596) - Hoyo de Manzanares - Ocaso

Descripción

Technical Account Manager

We are looking for a skilled Technical Account Manager to join our team at Fortinet, a leading global provider of network security solutions.

About the Role:

• Develop a deep understanding of customer business and technical needs to provide tailored technical support solutions.
• Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
• Run advanced troubleshooting on Fortinet products, reproduce customer environments, and recommend new solutions.
• Manage customer communications and expectations, participate in conference calls or face-to-face meetings, and produce service reports.

Key Skills and Attributes:

• Good understanding of data networking protocols (TCP/IP, routing, switching).
• Hands-on experience with security products and technologies (Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).
• Strong troubleshooting and problem-solving skills, face-to-face and remote customer management experience.

Requirements:

• Minimum 6 years of experience in a technical support/post-sales role.
• Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
• Fortinet certification (FCP, FCSS, FCX) is an advantage.
• Right to work in Spain is essential.
• Fluency in Spanish and English is mandatory.