Customer Service Sales Representative - Valencia, España - Webhelp

Webhelp
Webhelp
Empresa verificada
Valencia, España

hace 1 mes

Isabel García

Publicado por:

Isabel García

beBee Recruiter
Descripción

Customer Service Sales Representative:


We are looking for a Customer Service & Sales Representative for one of our clients, a leading company in new technologies.


Responsibilities:


  • Outbound calls when necessary to solve issues with already bought products
  • Quote creation and follow up
  • Ensuring personal knowledge of the Store portfolio and Post sales process ́s are maintained
  • Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

We offer:

  • Fulltime (39 hours/week) and a longterm contract.
  • Salary: 19 000,00 euros gross/year and up to 2000 euros gross/year in bonus.
  • Hours: 08:30 17:30
  • Start date: Immediate.
  • 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)
  • Advanced level of English + native level of French
  • Strong communication skills
  • Knowledge of sales techniques (up/crossselling, objection handling, etc)
  • Customer Driven and motivation to work in sales
  • Achievement and target oriented
  • IT knowledge and technical understanding
  • Minimum of 1 year relevant experience
  • Real capability to listen to customers
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Exceptional customer facing and customer care skills
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ SWITZERLAND
Más ofertas de trabajo de Webhelp
Ver todas las ofertas de empleo de Webhelp