- Atención telefónica a clientes y recepción de llamadas y soporte.
- Identificar incidencias y realizar diagnósticos de problemas técnicos de Nivel 1.
- Cubrir las necesidades y demandas de los clientes, garantizando los más altos estándares de calidad y servicio.
- Asesorar y ofrecer información sobre los productos y servicios de la empresa.
- Resolución de dudas o incidencias de manera eficiente, superando las expectativas del cliente en la llamada y evitando quejas y reclamaciones.
- Derivar las consultas que no se puedan resolver al Técnico de Campo.
- Registro en Base de Datos de toda la información de llamadas recibidas y seguimiento a los clientes atendidos.
- Reporting a Departamento Técnico.
Requisitos del puesto
Requisitos: - Formación Mínima: Ciclo Formativo Grado Medio o Superior de la rama de Informática, Telecomunicaciones o Nuevas Tecnologías.
- Conocimientos avanzados en redes y bases de datos.
- Experiencia Mínima: Al menos 2 años de experiencia demostrable como Técnico de Soporte y/o Help Desk.
- Nivel alto de inglés conversacional.
- Destreza en manejo de Paquete Office.
- Dominio de CRM y Base de Datos.
Competencias:
- Agilidad a la hora de procesar información y tomar decisiones.
- Habilidad analítica y orientada a resultados.
- Capacidad resolutiva, proactividad y empatía.
- Adaptabilidad y orientación al cliente.
- Excelentes habilidades comunicativas.
- Capacidad de organización y priorización de tareas.
Otros datos del puesto
Condiciones: - Tipo de Contrato: Régimen General.
- Tipo de Jornada: Jornada Completa.
- Salario: 20.000€ Brutos/Año + Variable.
- Estabilidad laboral y desarrollo de carrera profesional.
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Descripción
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Responsabilidades:
