IT Support Engineer - Barcelona, España - Setesca Talent
Descripción
Join a Dynamic IT Helpdesk Team in the Heart of Barcelona
Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team.
Position Details:
Title:
IT Helpdesk Support Engineer
- Location: A charming office in central Barcelona, Spain, with 30% remote flexibility
- Employment Type: Fulltime, permanent contract with a harmonious Monday to Friday schedule
- Salary: Competitive package
About Our Esteemed Client:
Join a leading Swedish, privately owned, industrial group with a global presence, encompassing over 200 companies in 34 countries.
Their IT team of 50 professionals delivers a range of services, including Cybersecurity, Network Management, Business Intelligence, and much more, to support and drive the group's success.
Your Mission:
You will join a team of six in the Helpdesk Support division, managing technical issues and inquiries through the Freshservice ticketing system.
Your Responsibilities:
- Provide comprehensive IT support across Europe, tackling OS, Office 365, access management, and cybersecurity issues.
- Efficiently categorize and address incoming incidents and requests.
- Own your ticket queue with proactive followups and process enhancements.
- Enhance your troubleshooting skills, offer user training, and escalate complex cases.
- Develop guides and documentation for teams and users.
- Deliver exceptional customer service, communicating effectively in both English and Italian.
What We Offer:
- A 40hour workweek, Monday to Friday, with a 6month probation period.
- A generous holiday package.
- A negotiable start date.
- A rewarding salary reflecting your expertise and potential.
- A dynamic, innovative workplace that prioritizes learning and career growth.
- Office stocked with fruits, snacks, and beverages.
- Opportunities for occasional travel.
Recruitment Process:
- A friendly introductory phone call.
- An indepth interview with your future manager.
- A second discussion with the extended leadership team.
- A final proposal detailing your new adventure with us.
Take the Next Step:
If you're eager to thrive in an inclusive, multicultural environment that values your unique contributions, we want to hear from you Let's initiate a dialogue about your potential journey with our client.
We are excited about the possibility of you joining their dynamic team
Requisitos mínimos
- Proficiency in critical IT systems (Active Directory, Office 365, Windows 10, etc.).
- Solid understanding of IT's role in a corporate landscape.
- Fluency in English and Italian (C1 level).
- Soft Skills: A friendly attitude, professional approach, collaborative spirit, and independent problemsolving prowess.
Bonus Points for:
- Experience with Citrix, server OS, Azure, SQL Server, Intune, GPOs.
- Multilingual capabilities
Detalles
- CATEGORÍA
- Informática y telecomunicaciones
- SUBCATEGORÍA
- Helpdesk
- SECTOR
- Ingeniería
- JORNADA LABORAL
- Completa
- MODALIDAD DE TRABAJO
- Mixto (Presencial y Teletrabajo)
- NIVEL PROFESIONAL
- Empleado
- DEPARTAMENTO
- Informática
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